Delivery & Shipping
Australia-wide Delivery
We ship all items Australia-wide, including large furniture pieces.
In most cases we offer shipping based on the size of the item and your location. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process.
We offer weight-based delivery services for all orders within Australia. Purchase of multiple items may place your delivery cost into next weight bracket.
The final cost of your delivery is stated at checkout and is determined by your location and weight. We reserve the right to quote on any orders that we consider to be remote even after the order has been placed. Please contact us if there is any confusion.
International Delivery
We also ship small items internationally, including cushions, and small decorative items. We are currently unable to ship very fragile items and large furniture overseas however. If you are unsure about a particular item, don't hesitate to contact us at info@plyroom.com.au
Please note that for international deliveries, Plyroom has no control over any customs or import duties that could be levied when the delivery reaches your destination country and for which you will be liable. These customs charges can also cause delays.
Order Collection
You are welcome to arrange a pick-up of your order from our showroom located in Northcote, Melbourne. Please send us an email and we can make arrangements that work for you.
Estimated Timing
We are commited to getting your items to you as quickly as possible. Delivery timings depend on the items ordered and your location. Please be aware of the following information:
- When placing your order with us, please note that product availability timing is noted on the product page of the item. If you have ordered multiple items, we will dispatch when all items are available.
- We will communicate with you throughout the ordering and shipping process. An email will be sent to you as soon as your order has been dispatched with information on the delivery process.
- We rely on a range of delivery services to get your items to you safely and as quickly as possible. We only deliver with reputable companies, therefore delivery may take a little longer. We think getting your forever piece to you in excellent condition is worth a short wait.
- If you have a critical delivery date, please let us know and we will do our best to meet your timings.
The information below is a guide to estimated timings for delivery within Australia
|
In Stock Items |
ETA |
|---|---|
|
Melbourne, Sydney, Adelaide, Canberra |
1-3 weeks |
|
Other capital cities |
2-4 weeks |
|
Everywhere else in Australia |
4-6 weeks |
|
Out of stock items |
Up to 12 weeks. Timing depends on when order is placed in our production cycle. |
Product Availability
Product availability and estimated production times are outlined on each product page. Production/arrival times are a best estimate and may change at any time. We will keep you updated on your order but cannot be held liable for unforeseen delays.
Delivery Partners
We use a number of different couriers and specialist delivery services who are used to handling fragile and heavy items. This depends on your location and which items you have ordered. Each order is discussed within our team to make sure we use the right service for your items and to ensure your items arrive in perfect condition.
Receiving Goods
Items under 5kg may be delivered if no one is home. For larger items someone will need to be home to accept the goods and confirm they are in good condition.
Once the furniture is nearing delivery, a representative will call you to organise a suitable timeframe for delivery. These phone calls are generally from Private Numbers so please be aware of this and ensure you answer.
Expensive re-delivery fees and storage fees may be incurred if the company is unable to reach you or no one is home at the agreed time of delivery. Plyroom will not be held responsible for any such additional fees and it is the responsibility of the customer to pay for any such additional fees.
Door to Door
All deliveries are to your front door only. Delivery companies cannot assist you to carry the item into your home or position in a room. Please note, additional costs are incurred for deliveries where stairs or additional levels are involved.
Insurance
All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 7 days of the arrival of your package for instructions. Do not assemble or use the item.
Plyroom is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.